Responsible Gaming
Gaming Should Be Entertainment
At acubowem.co.nz, we believe that online pokies and casino gaming should be enjoyed purely as entertainment. Gambling is never a reliable way to earn money or solve financial problems. It's important to approach gaming with realistic expectations and to only spend what you can afford to lose.
We're committed to promoting responsible gaming practices and supporting our players in maintaining a healthy relationship with online gaming.
Age Verification
In New Zealand, you must be 18 years of age or older to participate in online gaming and betting activities. We take age verification seriously and reserve the right to request proof of identity and age from all players.
If you are under 18, please do not attempt to access our services. Parents and guardians are encouraged to use available parental controls and monitoring tools to protect younger users.
Warning Signs of Problem Gambling
If you recognize any of the following signs in your own behaviour or that of someone you know, it may be time to seek help:
- Chasing losses by gambling more to recover money lost
- Gambling with money needed for essential expenses (rent, bills, food)
- Hiding gambling activities or lying about time and money spent
- Gambling to escape negative emotions or problems
- Feeling the need to gamble with increasingly larger amounts
- Unsuccessful attempts to cut back or control gambling
- Neglecting relationships, work, or personal responsibilities due to gambling
- Borrowing money or using credit to fund gambling
- Experiencing mood swings or irritability when unable to gamble
- Feeling anxious or depressed as a result of gambling activities
If any of these apply to you, please reach out to a support organization listed below.
Self-Help Tools & Responsible Gaming Features
We provide a range of tools to help you maintain control over your gaming:
- Deposit Limits: Set a maximum amount you can deposit over a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose before gaming automatically stops
- Reality Checks: Receive periodic reminders about how long you've been playing and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account and our services
- Account Closure: Permanently close your account if you wish to stop gaming entirely
- Cooling-Off Period: Take a break from gaming for a set period before your account becomes active again
We encourage you to use these tools as part of your responsible gaming practice. For assistance in setting limits, please contact our customer support team.
Support Organizations & Help Resources
If you're struggling with problem gambling, professional support is available. Here are trusted organizations that can help:
New Zealand
- Problem Gambling Foundation (Aotearoa) – Free and confidential support services
Website: www.pgf.nz
Helpline: 0800 664 262 (available 24/7) - Gambling Harm Reduction Trust – Community support and resources
Website: www.gamble-free.nz
International Support Resources
- GamCare (United Kingdom)
Website: www.gamcare.org.uk - GamStop (United Kingdom – Self-Exclusion Scheme)
Website: www.gamstop.co.uk - Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au - Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org - National Council on Problem Gambling (United States)
Website: www.ncpgambling.org
If You Need Help, Please Reach Out
Problem gambling is a serious issue, but support and recovery are possible. If you or someone you know is struggling with gambling, please don't hesitate to contact one of the support organizations listed above.
Remember: Seeking help is a sign of strength, not weakness. Professional counsellors and support services are ready to assist you confidentially and without judgment.
Your wellbeing is important to us. We're committed to providing a safe and responsible gaming environment at acubowem.co.nz.